Master Customer Agreement: Acceptance of Terms
General terms and conditions
Advance Booking Fee
• 30 or more days before departure: Rs 5000 -15000 per person
• 30-15 days before departure: 50 percent of total amount
• Less than 15 days before departure: 100 percent of the total amount
Cancellation Policy
If You Cancel Your Holiday
• You, or any member of your party, may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our offices. The applicable cancellation charges are as per the published cancellation policy below.
Cancellation charges per person
• Prior to 30 days or more: Booking Fee
• Between 30-20 days ahead of departure: 50 percent of tour cost
• Between 20-15 days of departure: 75 percent of tour cost
• 15 days to date of departure: 100 percent.
• In case of no show: 100 percent.
If we Change or Cancel Your Holiday
• We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements by assigning reasons to you.
• If we are unable to provide the booked travel arrangements due to reasons beyond our control (for instance, bad weather):
• we shall first try to offer you alternative dates for the tour if the tour hasn’t already commenced;
• If the tour has already commenced, then we shall refund the booking price/fee charged from you on a pro-rata basis depending on portion of the tour standing utilized by you
• In all circumstances, however, our liability shall be limited refunding to you the price we charged as the tour fees.
Change Your Holiday Plan
After confirmation of services, if you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by yourself.
If You Have a Complaint
If you have a problem during your holiday, PLEASE INFORM THE RELEVANT SUPPLIER, (e.g. your hotelier, transporter etc.) and/or our representative IMMEDIATELY who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who at no time are under our control or supervision.
Our Liability to You
We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as represented and promised to you. If any parts of your travel arrangements are not provided as promised, due to the fault of our employees, agents, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Our liability in all cases shall be limited to the costs of your travel arrangements.
We do not accept any responsibility for any third party services or service providers, like hotels, transport etc. For example, travel delays are the responsibility of the transporters and inefficient hospitality is the responsibility of the hotels.
We are only your tour operator and at no time do we act as managers for your respective responsibilities and personal obligations. We are therefore not responsible for your acts, misdemeanour, omissions and neither are we responsible for managing any of your personal affairs; for example, we are not responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before the commencement of the tour or after it or during the tour.
Holiday Insurance
It will be your responsibility to purchase any sort of holiday insurance cover and we are not responsible for the same.
Exactness Not Guaranteed
We cannot and do not guarantee the exactness of any service that may be provided to you. For instance, photographs of the interiors of the hotel rooms posted on our website have been sourced from the respective Hotel management, the visual appeal of a room selected by you cannot and is not guaranteed by us. Similarly, while we assure you of enjoyable holidays, we cannot and do not guarantee or represent that such tour will be as per your mental perception, imagination or thought about such tours.
General Important Notes
In case there is any change in price the same will be communicated to yourself and only after your confirmation, we will proceed further. There will be no reduction for un-utilized services
Surcharges may be applicable over and above the holiday price for the requested period. The same will be advised at the time of booking or prior to confirmations. You need to make an advance payment at the time of confirming the tour and make the balance payment 35 days prior to the departure of the tour.
Forfeiture of Deposits
We shall be within our rights to forfeit the non- refundable interest free deposit paid by you. In the event you cancel the booking, or on failure on your part to adhere to the tour payment schedule as informed in the documentation Check List, or in the event the visa of any country is not granted or you are unable to travel on the tour booked due to any reason whatsoever, including medical ground or sickness, the non-refundable interest free deposits shall stand forfeited, and the scale of cancellation setout in the How To Book section of the brochure shall be applicable and binding.
Important Notes
Please be advised that these are the sole and complete terms and conditions governing the tour operations, supplemented only by the User Agreement. No employees of our Company or our agents have the authority to amend, modify or change these conditions, and you are advised to rely on the terms "as is". Just Yatra reserves the right to change or modify these Terms and Conditions at any time without notice.
All the booking voucher and tickets will be provided 3 days prior to departure
This Master Customer Agreement
constitutes a binding contract between you, the Customer, and Just Yatra Holidays And
Resorts Private Limited with regard to the use of various services that are
Provided by Just Yatra Holidays
And Resorts Private Limited.
Disclaimer of Warranties/Limitation of
Liability
1.1 Just Yatra Holidays And
Resorts Private Limited has endeavored to ensure that all the information
provided by it is correct, but Just Yatra Holidays And Resorts Private Limited
neither warrants nor makes any representations regarding the quality, accuracy
or completeness of any data or information from any third party service
provider.
1.2 To the extent Just Yatra
Holidays And Resorts Private Limited acts only as a booking agent on behalf of
third party service providers, it shall not have any liability whatsoever for
any aspect of the arrangements between
the service provider and the customers as regards the standards of services
provided by the service providers. In no circumstances shall Just Yatra
Holidays And Resorts Private Limited be liable for the services provided by the
third party service provider.
1.3 Although Just Yatra Holidays
And Resorts Private Limited makes reasonable commercial efforts to ensure that
the description ,accommodation,
transportation are correct, it does not, however, take responsibility for changes that occurred due
to human or technical errors or for any loss or damages suffered by any
customer/tourist due to any personal reason like drinking habit or
behaviors. Also, Just Yatra Holidays And Resorts Private Limited is not
the service provider and cannot therefore control or prevent changes in the
published descriptions or oral representations, which are always based upon
information provided by the service providers.
1.4. The tourists are requested
to verify the accuracy of all information on their own before undertaking any
reliance on such information.
1.5 Just Yatra Holidays And
Resorts Private Limited does not, by offering travel related services to
particular destinations, represent or warrant that travel to such destinations
is without risk, and shall not be liable for damages or losses that may result
from travel to such destinations.
1.6 In no event shall Just Yatra
Holidays And Resorts Private Limited be liable for any direct,
indirect,punitive, incidental, special, consequential damages or any other
damages resulting from: (a) the use or the inability to use the services; (b)
the cost of procurement of substitute goods and services or resulting from any
goods, information or services purchased or obtained or messages received or
transactions entered into through the services; (c) unauthorized access to or
alteration of the tourist's transmissions or data; (d) any other matter
relating to the services; including, without limitation, damages for loss of
use, data or profits, arising out of or in any way connected with availing
services from JUST-YATRA Holidays And Resorts (P) LTD. These limitations,
disclaimer of warranties and exclusions apply without regard to whether the
damages arise from (a) breach of contract, (b) breach of warranty, (c)
negligence, or (d) any other cause of action, to the extent such exclusion and
limitations are not prohibited by applicable law.
1.7 The maximum liability on part
of Just Yatra Holidays And Resorts Private Limited arising under any circumstances, in respect of any services
availed, shall be limited up to a maximum of the refund of total amount
received from the customer for availing the services less cancellation ,and
service used as per standard rate or others charges, as may be applicable. No
refund will be made if cancel within 7days for hotel booking and car rental
however for the flight bus and train booking the refund for cancellation will
made on actual refund basis. The customers are requested to check the fare rule
before buying the tickets. Some bookings are non refundable in such case no
refund will made and if cancel in no case the liability shall include any
consequential loss, damage or additional expense whatsoever.
1.8Just Yatra Holidays And
Resorts Private Limited a travel management company under Indian company Act
1956 provides various travel related services through its Website
www.justyatra.com retail outlets, mobile-cellular technology as well as through
e-mail which is linked by thirdly party
service provide.
1.9 Just Yatra Holidays And
Resorts Private Limited shall provide you ("Customer") travel-related
information, pricing, availability and reservations for airlines, hotels,
railway, holiday packages, and bus and car rentals across cities and rural
areas throughout India and abroad ("Service"). This Service may be
availed by the Customer in India at any time during the year as is offered by
various third party vendors like airlines, hotels, etc. ("Service
Providers").
2.0 Just Yatra Holidays And
Resorts Private Limited Services are offered to the Customer conditioned on
acceptance without modification
of all the terms, conditions and notices contained in this Agreement. For the
removal of doubts, it is clarified that availing of the Services by the
Customer constitutes an
acknowledgment and acceptance by
the Customer of this Agreement and If the Customer does not agree with any part
of such terms, conditions and notices, the Customer must not avail Just Yatra
Holidays And Resorts Private Limited Services.
2.1 Additionally, the Service
Provider itself may provide terms and guidelines that govern particular
features, offers or the operating rules and policies applicable to each Service
(for example, flights, hotel
reservations, packages, etc.).
The Customer shall be responsible for ensuring compliance with the terms and
guidelines or operating rules and policies of the Service Provider with whom
the Customer elects to deal, including terms and conditions set forth in a
Service Providers' fare rules, contract of carriage or house rules.
2.3 Just Yatra Holidays And
Resorts Private Limited at its sole discretion reserves the right not to accept
any order placed by the customer without assigning any reason thereof. Any
contract to provide any service by Just Yatra Holidays And Resorts Private
Limited is not complete until full money towards the service is received from
the customer and accepted by JUST-YATRA Holidays And Resorts (P) LTD.
2.4 Just Yatra Holidays And
Resorts Private Limited will not be liable in any way for any compensation for
the delay/cancellation/diversion of any Domestic or International flights
including onward journey on connecting airlines. Just Yatra Holidays And
Resorts Private Limited does not provide any alternative flight/Transportation
or refund. Customers are requested to claim/arrange/book directly to airlines.
Just Yatra Holidays And Resorts Private Limited does not allow cancellation for
your Holiday packages due to airline’s delay/cancellation/diversion, or any
means of transportation delays. All Holiday package bookings are non refundable.2.6
If a customer ask for alternative arrangement or re-booking for flight/hotel
the customer will be responsible to pay the full amount for re-booking. Just
Yatra Holidays And Resorts Private Limited will not liable for any loss arising
from such booking.
All the booking voucher and
tickets will be provided 3 days prior to departure
All right Reserved@Just Yatra Holidays And Resorts Private Limited Administrative branch
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