Privacy and Cancellation Policy for Air Holidays
or Hotels
General terms and conditions
Advance Booking Fee
• 30
or more days before departure: Rs 5000 -15000 per person
• 30-15
days before departure: 50 percent of total amount
• Less
than 15 days before departure: 100 percent of the total amount
Cancellation Policy
If You Cancel Your Holiday
• You,
or any member of your party, may cancel their travel arrangements at any time.
Written notification or an e-mail to that effect from the person who made the
booking must be received at our offices. The applicable cancellation charges
are as per the published cancellation policy below.
Cancellation charges per person
• Prior
to 30 days or more: Booking Fee
• Between
30-20 days ahead of departure: 50 percent of tour cost
• Between
20-15 days of departure: 75 percent of tour cost
• 15
days to date of departure: 100 percent.
• In
case of no show: 100 percent.
If we Change or Cancel Your Holiday
• We
do plan the arrangements in advance. It is unlikely that we will have to make
any changes to your travel arrangements. Occasionally, we may have to make
changes and we reserve the right to do so at any time. If there are any
changes, we will advise you of them at the earliest possible date. We also
reserve the right in any circumstances to cancel your travel arrangements by
assigning reasons to you.
• If
we are unable to provide the booked travel arrangements due to reasons beyond
our control (for instance, bad weather):
• we
shall first try to offer you alternative dates for the tour if the tour hasn’t
already commenced;
• If
the tour has already commenced, then we shall refund the booking price/fee
charged from you on a pro-rata basis depending on portion of the tour standing
utilized by you
• In
all circumstances, however, our liability shall be limited refunding to you the
price we charged as the tour fees.
Change Your Holiday Plan
After confirmation of services,
if you wish to change your travel arrangements in any way, for example your
chosen departure date or accommodation, we will do our utmost to make these
changes but it may not always be possible. Any request for changes to be made
must be in writing from the person who made the booking. All cost incurred due
to amendment will be borne by yourself.
If You Have a Complaint
If you have a problem during your
holiday, PLEASE INFORM THE RELEVANT SUPPLIER, (e.g. your hotelier, transporter
etc.) and/or our representative IMMEDIATELY who will endeavour to put things
right. If your complaint is not resolved locally, please follow this up within
28 days of your return home by writing to us, giving your booking reference and
all other relevant information. However, please be advised that while we are
happy to assist you in the redressal of your complaint, if any, we will be able
to extend only our best efforts in managing/coordinating your complaint with
the respective service provider. All third party service providers are
independent contractors who at no time are under our control or supervision.
Our Liability to You
We accept responsibility for
ensuring that your travel arrangements, which you book with us, are supplied as
represented and promised to you. If any parts of your travel arrangements are
not provided as promised, due to the fault of our employees, agents, we will
pay you appropriate compensation if this has affected the enjoyment of your
travel arrangements. Our liability in all cases shall be limited to the costs
of your travel arrangements.
We do not accept any
responsibility for any third party services or service providers, like hotels,
transport etc. For example, travel delays are the responsibility of the
transporters and inefficient hospitality is the responsibility of the hotels.
We are only your tour operator
and at no time do we act as managers for your respective responsibilities and
personal obligations. We are therefore not responsible for your acts,
misdemeanour, omissions and neither are we responsible for managing any of your
personal affairs; for example, we are not responsible for ensuring the safety of
your personal belongings, travel documents, etc. at any time before the
commencement of the tour or after it or during the tour.
Holiday Insurance
It will be your responsibility to
purchase any sort of holiday insurance cover and we are not responsible for the
same.
Exactness Not Guaranteed
We cannot and do not guarantee
the exactness of any service that may be provided to you. For instance,
photographs of the interiors of the hotel rooms posted on our website have been
sourced from the respective Hotel management, the visual appeal of a room
selected by you cannot and is not guaranteed by us. Similarly, while we assure
you of enjoyable holidays, we cannot and do not guarantee or represent that
such tour will be as per your mental perception, imagination or thought about
such tours.
General Important Notes
In case there is any change in
price the same will be communicated to yourself and only after your
confirmation, we will proceed further. There will be no reduction for
un-utilized services
Surcharges may be applicable over
and above the holiday price for the requested period. The same will be advised
at the time of booking or prior to confirmations. You need to make an advance
payment at the time of confirming the tour and make the balance payment 35 days
prior to the departure of the tour.
Forfeiture of Deposits
We shall be within our rights to
forfeit the non- refundable interest free deposit paid by you. In the event you
cancel the booking, or on failure on your part to adhere to the tour payment
schedule as informed in the documentation Check List, or in the event the visa
of any country is not granted or you are unable to travel on the tour booked
due to any reason whatsoever, including medical ground or sickness, the
non-refundable interest free deposits shall stand forfeited, and the scale of
cancellation setout in the How To Book section of the brochure shall be
applicable and binding.
Important Notes
Please be advised that these are
the sole and complete terms and conditions governing the tour operations,
supplemented only by the User Agreement. No employees of our Company or our
agents have the authority to amend, modify or change these conditions, and you
are advised to rely on the terms "as is". Just Yatra reserves the
right to change or modify these Terms and Conditions at any time without notice.
All the booking voucher and
tickets will be provided 3 days prior to departure
All right Reserved@Just Yatra Holidays And
Resorts Private Limited Administrative branch
