Privacy Policy

Data & safety Policy

Just Yatra is the data controller. We understand and respect the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our websites (“Sites”), our mobile applications (“Apps”), our call centers,  our questionnaires/surveys, our representatives or appointed agents in overseas destinations, or our social media channels (collectively, our “Services”).

 Please read the following information carefully. You are responsible for ensuring that (i) the other people that you are acting on behalf of are aware of the content of this Privacy Policy; and (ii) you have checked with them that they agree to their personal data being given to us.

 By giving your personal data to us, we will transfer, store or process it as set out below. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and we take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure.

 The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.


 We will only collect and use your personal data if at least one of the following conditions applies:

 We have your consent;

 it is necessary for a contract with you or to take steps at your request prior to entering into a contract;

 it is necessary for us to comply with a legal obligation;

it is necessary to protect your vital interests or those of another individual;

it is in the public interest or we have official authority to do so; or

it is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.

More information on the lawful bases upon which we may rely to process your personal data is set out in Schedule Two below.


 When you register your details on our Services or connect with us, including by email, post and phone or through social media, you may provide us with your personal details, including your name, e-mail address, post code, date of birth, phone number, travel preferences, and your account login details, such as your username and the password you choose.

 If you enter a competition or promotion, complete a survey or questionnaire, or if you give feedback or contributions or report a problem with any of our Services, we will collect your name and relevant contact information and any other personal data you choose to give us.

 If you contact us online, we may keep a record of your e-mail or other correspondence, and if you call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons.

 If you upload any content to our Apps by positing videos, photographs, comments, and messages, such content may include some of your personal data which we will be stored on our secure servers until you delete that content or your account.

 To help us keep your information current, accurate and complete, please ensure you tell us if anything needs to be changed. 

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